FAQ’s
WHAT IS CLICK AND COLLECT?
Click & Collect is a new and convenient way for you to get a quote, place your order and collect your hardware goods and building materials from a P&L Hardware store of your choice.
HOW MUCH DOES THE CLICK AND COLLECT SERVICE COST?
Click and Collect is free for all orders with no minimum spend required.
HOW DO I REQUEST A QUOTE AND PLACE AN ORDER?
Simply select the “Click and Collect” button on our website and complete the quote form. Select your preferred store via the drop-down menu – check our store finder if you are not sure which branch is nearest you.
WHAT HAPPENS ONCE I REQUEST A QUOTE?
- Once you have completed and submitted the online quote form, we will direct your request to the branch you have selected.
- The store will e-mail you a quotation based on the quantities, size and products as indicated on this form (Please be specific with your product description for us to assist you with an accurate quotation.)
- The store will follow up with a phone call to confirm that you are satisfied with the quotation or to make adjustments where required.
- Once you are satisfied with the quotation you can provide a date and time for payment and collection of your goods (Collection must be made during shop trading hours).
HOW DO I COLLECT MY GOODS?
Please arrive at the store on the agreed day and time, where your products will be ready for collection. Do bring along the final order (printout or digital copy).
Remark: You may ask someone to collect the order on your behalf. He/She will need to present a copy of your order, a copy of your ID and written consent from yourself.
HOW DO I PAY FOR MY GOODS?
Payment methods include: cash, credit card, debit card or EFT payment.
If payment is made in the form of cash, credit or debit card the staff members will quickly assist you with the payment whilst you wait in your vehicle for your goods to be loaded.
EFT payments must be paid in advance. The store will provide you with a reference number and banking details. Once your payment is cleared the store will contact you to arrange a date and time for collection of your goods.
WHICH STORES OFFER THE CLICK AND COLLECT SERVICE?
The Click and Collect service is now available for all P&L Hardware stores.